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Learning and Development
Design Thinking:
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What design and when to use it
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How to prepare to see and take action when opportunity arises
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How to use design thinking to generate innovative ideas
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How to take the many ideas you generate and determine which ones are likely to produce specific, desired outcomes
Six Sigma Basics:
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Introduction to DMAIC Methodology
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Introduction to 7 QC Tools:
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Flowcharts
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Pareto Chart
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Histogram
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Fish-bone
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Control Chart
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Scatter Plot
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Checklists
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Case Studies
Coaching Skills:
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Define Coaching
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Coaching versus other methods
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Body Language, seating position
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80/20 and 90/10 principles
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Constructive Feed-forward
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SMART Action Plans
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The Power of Three
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Follow Ups
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Mock Coaching Sessions
Soft Skills & People Management:
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Teamwork
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Effective Communication
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Problem-Solving
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Time Management
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Conflict Resolution
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Leadership Skills
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Ethics
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McGregor's Theory
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Maslow's Law of hierarchical needs
LEAN:
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Introduction to LEAN
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Introduction to 5s
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Waste Reduction
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Process Mapping
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Value Stream Mapping
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Poka-yoke (Mistake Proofing)
Marketing Basics:
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Introduction to Marketing
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Marketing Mix - 7Ps
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Branding
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Marketing Objectives
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Impact of Digital Marketing
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Case Studies
Market Research Basics:
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Introduction to Market Research
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Types of Market Research
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Data Collection Methodologies
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Types of Surveys
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Research Design
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Case Studies
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